BUSN 1325 - Customer Service Methods

Institution:

Cleveland State Community College

Subject:

Description:

This course defines quality customer service and explains how that is achieved through effective communication skills. Students will gain understanding of techniques necessary for creating and maintaining customer-focused companies. (Prerequisite: BUSN 1315.) Three hours lecture per week. UD

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.clevelandstatecc.edu

Phone Number:

(423) 472-7141

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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