CITC 2332 - User Support/Help Desk

Institution:

Nashville State Community College

Subject:

Description:

3 Credits3 Class HoursAn introduction to the role of computer technology in support of business processes and procedures. Topics include computer user support, customer service skills, troubleshooting skills, common support problems, help desk operation and management, common help desk tools and procedures, and basic hardware and software installation and maintenance. Prerequisite(s): None Semester Availability: SpringNot part of a Tennessee Transfer Pathway

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.nscc.edu

Phone Number:

(615) 353-3333

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.