CITC 2332 - User Support/Help Desk

Institution:

Northeast State Community College

Subject:

Description:

User Support/Help Desk is an introduction to the role of computer technology in support of business processes and procedures. Concepts include computer user support, customer service skills, troubleshooting skills, common support problems, help desk operation and management, common help desk tools and procedures, and basic hardware and software installation and maintenance.Prerequisites & NotesPrerequisites: INFS 1010 Computer Applications, CITC 1330 Microsoft Desktop OS, and CITC 2320 Windows Server Administration 3 Credit Hours - 3 Lecture Hours (F, S, U)

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.NortheastState.edu

Phone Number:

(423) 323-3191

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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