HMGT 1300 - The Guest Experience

Institution:

Pellissippi State Community College

Subject:

Description:

This course covers the many aspects of exceptional customer service, including the benefits and barriers of great customer service, how to project a customer friendly image, how to measure customer satisfaction levels, and techniques for dealing with demanding customers. Activities include development of a personal action plan to improve customer service skills.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pstcc.edu/

Phone Number:

(865) 694-6400 ext 6526

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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