BUSN 2400 - Technology Based Customer Serv

Institution:

Chattanooga State Community College

Subject:

Description:

This course provides students with skill-training, modeling, practical experience, and direct observation of inbound customer service response in a live call center environment through partnership with the local T-Mobile Customer Care Center. Students will gain skill in navigating through multiple online systems, achieving effective resolution of customer issues, and how to deliver an exceptionalcustomer experience on every call. This practicum is designed to prepare new customer service agents for a successful career in the fast-growing and opportunity rich field of call center service and operations.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.chattanoogastate.edu

Phone Number:

(423) 697-4400

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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