3.00 Credits
Prerequisite: Interest in conflict resolution and negotiation, junior or senior status, and a willingness to learn and apply theoretical concepts to real problems and situations. Description: This course is an upper division course that examines the nature of conflict in the workplace, including what causes it; what its effects, benefits, and costs are; what can be done to maximize the benefits (engage in constructive conflict); and, to limit the costs (prevent, manage, and resolve destructiveconflict). Historically, the American workplace has been located primarily outside the home. Today, however, not only is the workplace more likely to be at least part-time inside the home, but work can also take place in transit from a briefcase, a laptop, iPad, or on the phone. Therefore, this course will not onlyexplore the traditional theories of people management and conflict resolution, but will also focus on aiding students in the development of their own personally centered approaches to conflict management and negotiation in their professionalenvironment.