3.00 Credits
An introductory course in shop operations, customer relations, flat ratemanuals, safety, organizational design, pay structure, equipment, tools, andbasic operational theories as applied to General Motors dealerships. Topicsinclude the proper use of hand tools, measuring instruments, equipment;service procedures for lubrication, batteries, the cooling system, wheels andtires; and new car pre-delivery service. PREREQUESITES: DSPM 0850 OREQUIVALENT SKILLS.