2.00 Credits
An exploration of table service principles and skills with an emphasis on customer service in a restaurant. The focus will be placed on guest relations, professional communications, ordertaking in an Ă la carte environment, service sequence, point-of-sale systems, cash handling, beginning merchandising, table skills, and dining room preparation. Students will study and engage in critical- thinking topics that are relevant to providing high-quality formal table service and customer service.(F)(S) 1 hour lecture / 2.5 hours laboratory.